Thank you for purchasing from nommihub.com. Your satisfaction is important to us, and although we try to offer you the highest quality products and service, we are here to help if you are not completely satisfied with your order.
To be eligible for a return, your item should meet the following criteria:
You must make the return request within [X days] of receiving the product. Also, the item must be unused and in the exact condition you received it. If the return is clothing, it must be unworn.
All original tags, labels, accessories, and packaging must be intact, and You must also include proof of purchase (order number, invoice, or receipt).
The following products cannot be returned (unless defective): products marked as “Final Sale”, “Clearance”, “Custom / Made-to-Order” or similar non-returnable labels, and certain item types (e.g. perishable goods, intimate garments, downloadable software, gift cards).
If your return does not meet the above conditions, we reserve the right to not accept your return or return it to you (at your expense).
- Return Process
To start a return, email us at [Support Email] during the return time frame. Include the subject “Return Request – Order #[Order Number].” We will accept requests through 3 return requests.
In the message, include the following:
Your order number
Which items you are looking to return
What the reason for your return is
If the item is damaged or defective, include pictures.
Once we’ve verified your request, we’ll send you a Return Merchandise Authorization (RMA) and details for how and where to send the return items.
You must book and pay return shipping.
In rare cases, we can send you a prepaid return label. Shipping otherwise should be sent using a reliable courier with tracking.
Make sure the item is packed securely to withstand shipping. Keep a proof of postage.
- Refunds and Issuing Credit
You will be informed of the return decision via email as soon as we receive and evaluate the item.
If the return is accepted, a refund will be processed for your chosen dollar amount or store credit. Store credit can be used toward future purchases. Credit will be issued and processed within the [X number of days].
Refunds will be sent to the original payment method. Payments through a provider will restrict the refund to the original method.
Any shipping charges will be non-refundable and will be at the cost of the original order.
The customer handles the cost of return shipping, including any applicable customs/duties on international returns, unless the return is a result of our mistake (wrong/damaged item sent).
Items that are used, damaged, or have missing parts will not be refunded in full or at all, depending on our discretion.
4 Exchanges
We do not consider direct exchanges of the same item. To receive a different size, color, or version, please return the item (using the return process) and reorder.
If the item sent is damaged or is not what you ordered, please reach out within [Z hours/days]. We will arrange an exchange or replacement at no additional cost.
5 Damages, Defects, and Wrong Items
When you receive your order, please check all of the items. If it is damaged, defective, or the wrong item, reach out within [Z hours/days] of receiving the order, including pictures and a description of the issue.
You will not be billed for shipping costs for the item return. If you choose, we can exchange it or refund your order. If we find the item was damaged after delivery was made and it was due to improper handling, we will refuse the full refund.
- International Orders & Customs
For customers outside of Taiwan (as applicable):
For returns, you will have to pay for all international shipping, custom duties, and import taxes.
To avoid any potential conflict, we recommend shipping with tracking and insurance. We will not reimburse any lost or damaged returns in transit.
Refund amounts will not include any taxes or duties that are not refundable by customs.
- Restocking / Handling Fees
For returns that require repackaging, inspection, or are unable to be resold as “new,” a restocking fee of [e.g. 10%] will be charged.
In such instances, handling fees will also be deducted from the refund.
- No-Return / No-Refund Exceptions
For certain items such as custom-made products, personalized items, or perishable goods, we may have to adopt a No-Return / No-Refund policy.
In special situations, a refund may not be permitted, however, a replacement or store credit will be provided.
Note: in certain jurisdictions, consumer protection laws may apply and override this clause for defective or misrepresented goods.
- Policy Changes
We will make updates to this policy at any time without notifying you in advance. The policy version in effect is the one posted at nommihub.com and we recommend that you review it regularly.
- Contact Us
For any questions regarding returns, please contact us.
Email: info@nommihub.com
Address for returns: new york